Rise of Digital Platforms!
Portals have evolved from simple systems of record to systems of engagement, reaching different target groups across various delivery channels. Applications range from public facing websites to intranets, extranets and e-commerce to self-service and large integration solutions.
This evolution started with the birth of the Internet some 20 years ago and continues even now. Today, portals act as digital platforms and audience-targeted systems of connection that place customers, employees and partners at the heart of an organization’s business.
The Rise of Platforms
We are in the midst of a long-term and profound shift in the way companies interact with their clients. This shift is being driven by the same megatrends that are transforming information technology: cloud, mobility, social and big data.